A unique panel of four credit union CEOs described what they and their teams learned in responding to the COVID-19 pandemic and ensuing economic crisis earlier this year during the fifth and final day (Nov. 5) of the Virtual REACH 2020 conference.
How does design-thinking apply to a credit union? It’s all about process — and that process includes empathizing with members, defining their problems, “ideating” those issues with solutions, prototyping concepts for rectifying the issues, and testing those prototypes to deliver feedback.
Virtual REACH 2020 is over, but the thought-riveting speakers, sessions and discussions are available on-demand! You can conveniently access REACH 2020 online to discover the conference at your own pace, as well as connect and strategize with credit union industry insights and inspiring keynotes.
“We can’t just grab our audiences’ attention. We have to grab and hold their attention,” said Andrew Davis. “That’s the key, because they have no time. But it’s our job to maintain their interest.”
Eighteen credit union leaders, volunteers, up-and-comers, as well as credit unions and organizations—including this year’s Leo H. Shapiro Lifetime Achievement Award recipient Joe Schroeder, retired CEO of Ventura County CU—were honored during the California and Nevada Credit Union Leagues’ virtual REACH 2020.
Is your credit union embedding at least one of four strategies — if not all — into your members’ payments lifestyle? Think immediacy and personalization, “no touch” experiences, protection, and always-on service.
What should credit union CFOs and long-term investors in the financial markets do in the aftermath of the U.S. presidential election? And how will national economic policies change based on the election’s outcome as November passes?
From 2021 to 2023, credit unions will need steady annual loan growth — and are forecasted to find it — to equalize their balance sheets amid a historically low-interest rate environment. The average net interest margin (net profit from loans) will fall to a record low. And cost containment, as well as operating expense management, will be key to bolstering the industry’s financials.
On the third day of REACH 2020, breakout sessions touched on “Building an Inclusive Organization in a Divided World” and “Building a Liquidity Lifeline as the Pandemic Stretches On” — two of several discussions. Others included REACHtalks and Spark Sessions on generating revenue, preparing for what’s next in 2021, CECL issues (current expected credit loss), payment trends, real estate, and leveraging the digital landscape.
The pandemic has accelerated the digital reinvention of the world, but now is the time to make bold decisions to transform your organization into the 21st Century. Future-focused credit union leaders can explore how artificial intelligence (AI) will change interactions, interfaces, and identity — for both members and business partner relationships.
Dozens of credit union leaders and guests logged-on to the 2020 Richard Myles Johnson Foundation (RMJ) Donor Appreciation Gala, a yearly favorite of credit union professionals dedicated to the funding and support of financial education for youth across California and Nevada.
As the second day of REACH 2020 lifted off, separate breakout sessions touched on “The New Marketing Paradigm for 2020 and Beyond” and the “Evolving Security Landscape” — just two of several mini-discussions. Others included insights from the Global Women’s Leadership Network (GWLN) and unique conversations on board governance, reputation risk, mortgage innovation, navigating members’ lives during COVID-19, contactless solutions, and business automation.
Jenny Fleiss — entrepreneur and intrapreneur, and founder of Rent The Runway and Jetblack — gave Virtual REACH 2020 attendees personal insights into innovating her ventures as the COVID-19 economy threw a curveball into consumer spending and commerce this past year.
California and Nevada Credit Union Leagues President and CEO Diana Dykstra welcomed attendees to the first-ever Virtual REACH 2020, thanking them for their participation and celebrating their COVID-19 and natural disaster response in service to members across both states during 2020.
How is the future of auto lending impacting credit unions? You’ll need a quick perspective of recent auto sales trends combined with ongoing innovation, according to Tony Boutelle, a breakout session speaker on Monday, Oct. 26 during the kickoff for REACH 2020.
Leaders from the boards of the California and Nevada Credit Union Leagues thanked fellow colleagues in the industry for their enduring advocacy and support during an unprecedented year in which credit unions continued spotlighting their unique “member owned” model to local communities during the COVID-19 pandemic.
Are California and Nevada’s current economic recoveries “V, U, L, W, or K shape”? They are increasingly looking K-shaped according to Dr. Robert Eyler, a breakout session speaker on Monday, Oct. 26 during the kickoff for REACH 2020.
REACH 2020 attendees were met by Dr. Willie Jolley’s inspirational, empowering and stirring message during the opening keynote general session on Monday morning, Oct. 26!
While this year’s Virtual REACH conference is discounted more than 60 percent from previous years, you need to register by TODAY to ensure your “Snack Box” is mailed out! Also, registrants have archived access to recorded sessions after they end.
