How Best-in-Class Contact Centers Approach Quality and Planning
Time to rethink your call center! Available April 12, the How Best in Class Contact Centers Approach Quality and Planning webinar will take a look at current call centers, uncover best practices utilized by some world-class contact centers, and discuss how to incorporate new and creative ways to have the capacity discussion, QA programs that front-line agents love, and simple metrics that can transform a culture.
This program is designed for Senior Call Center Staff.
Click here to register.
