How Best-in-Class Contact Centers Approach Quality and Planning

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Time to rethink your call center! Available April 12, the How Best in Class Contact Centers Approach Quality and Planning webinar will take a look at current call centers, uncover best practices utilized by some world-class contact centers, and discuss how to incorporate new and creative ways to have the capacity discussion, QA programs that front-line agents love, and simple metrics that can transform a culture.

This program is designed for Senior Call Center Staff.

Click here to register. 

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