Bank account fraud for 2018 (latest data available) amounted to $25.1 billion, an increase of $6 billion from the previous survey in 2016 according to the American Bankers Association. This figure underscores the need for credit unions to use every available mechanism at their disposal to prevent fraud and avoid losses.

Employers have an obligation to train their employees and new virtual harassment has crept into the workplace. Training has become more important than ever to help curb credit union exposure to claims. This eTrain series shares best practices, provides advice, policies and procedures, along with trainer experience to assist your credit union to minimize risk associated with harassment claims.

Your member-facing staff can make or break your compliance program, as they are often the first (and sometimes the only) employees a member sees. They need to know a little about a lot without violating consumer protection laws. And that’s what the Compliance Rules for Frontline Staff session provides.