Communications

Is there a way to communicate with my members via video chat?

Please see this article: Member Access to Branch Services via video during COVID-19 Restrictions (March 19, 2020)

In the event an employee tests positive for COVID-19, what kind of messaging can I use?

Below is sample messaging you may use.

 “At [CREDIT UNION NAME], people always come first. The health and safety of our employees, members and community is of utmost importance and we have closely followed guidance from state and federal authorities since the onset of COVID-19 (Novel Coronavirus). The employee that tested positive for COVID-19 is self-quarantined and doing well. We are taking all necessary precautions to safely continue the services on which our members rely.”

SPECIAL NOTE: Please do not identify the specific individual, as that’s a matter of employee privacy. In addition, employee medical information should be kept separate and secure from other files. The messaging should focus on the assurances that the credit union is aware, taking immediate and ongoing action, and communicating with those in a position to know more.

 

I'm looking for Financial Relief for Members Sample Website content. 

Please find sample content here.

I'm looking for a sample letter to let members know their money is safe and insured. 

Please find CUNA's MAP (Member Activation Program) template 1 here.

I’M LOOKING FOR A LETTER TEMPLATE FOCUSING ON THE STABILITY AND SECURITY MY CREDIT UNION OFFERS DURING THESE UNCERTAIN TIMES.

Please find CUNA's MAP (Member Activation Program) template 2 here.

I'm seeking sample MEMBER COMMUNICATIONS that can be customized?

Here are templated communications that can be customized:

Source: Inclusiv.