Your Members Are Speaking. Are You Listening?

080519compliancesurvey

Capture member feedback. Gain insights. And take action.

What do members really think about your credit union and its way of doing business? How does your teller experience compare between branches? Is there a silent but deadly friction point in your loan closing process?

These answers matter because a 5% boost in member retention could increase income by 25% to 95%.* 

Through member and mystery shopper surveys, MemberXP allows your credit union to research experiences on a member-by-member basis or to drill deep into the trends.  View your results by delivery channel, experience type, member demographics, region, branch team, and individual employee.

Join us for an overview of Credit Union Solutions Group’s member experience management platform, MemberXP. Credit Union Solutions Group is a California and Nevada Credit Union Leagues business partner.

 Member Experience Management Suite Webinar
Wednesday, May 26, 2021
8-9 a.m. PST
Cost: Free
Click here to register.

About MemberXP
MemberXP is a powerful industry-specific analytics platform, powered by surveys and mystery shops where credit unions can collect member feedback, gain actionable insights, and leverage tools to elevate service levels and improve processes.